Document Details

Document Type : Article In Journal 
Document Title :
Client’s Perception of the Quality Services in Jordan Telecom Company
إدراك عملاء شركة الاتصالات الأردنية لجودة خدماتها
 
Subject : Business Administration 
Document Language : Arabic 
Abstract : The aims of this study are to investigate the client’s perceptions of quality services, their evaluations of the services, their expectations of the service, and the impacts of the personal characteristics on the employee’s perceptions for the quality of these services in Jordan Telecom Company. Data was collected from random sample. And the sample was (290) persons. Data have been preceded and analyzed through the use of SPSS package in order to obtain means standard deviation, frequencies, analysis of variance (ANOVA) and dun Can test. The study revealed significant positive relationship between some of the personal characteristics and the client’s perceptions about the quality of the services that provided to them. Also, the results indicated that there is a negative impact from the clients about the speed of responses and the price of the services. ? 
ISSN : 1319-0997 
Journal Name : Economics and Administration Journal 
Volume : 19 
Issue Number : 1 
Publishing Year : 1426 AH
2005 AD 
Article Type : Article 
Added Date : Sunday, October 11, 2009 

Researchers

Researcher Name (Arabic)Researcher Name (English)Researcher TypeDr GradeEmail
نادر أحمد أبوشيخة NADIR ABO-SHAIKHAResearcher  

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 21846.pdf pdf 

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